Where is TTB located?
We are based in and ship from The Nations Capital, Washington, D.C.!
It has been past the standard 14 business days and I haven't received my order. Help!
No worries! If it has been past 14 business days and you have not received your tracking number and/or order, don't panic! We do sometimes experience shipping delays but if you have any concerns regarding your order please email us at firstname.lastname@example.org and we will be more than happy to help :)
Can I cancel/return my order?
There are no refunds issued once your purchase is complete. We also do not accept returned items. If your order arrives damaged then we will happily replace it with no additional cost to you. You must notify us within 24 hours of receiving your order.
Do you ship worldwide?
Yes, we ship all across the globe! Customers are responsible for all custom/duty fees.